Manager very rude! Employees response to complaints" sorry i just work here". Flooring isn't smooth, overpriced concession, stailed cookies & candy. It clearly states " Non-Skating Parents free" in there rules and yet they still charge everybody, even babies that can walk, but don't have there size skates. Very Unprofessional!
The worst staff ever. I don't understand how they say in business. All the ladies working there need to learn the term "Customer Service" They were rude and unfriendly to my 9 year old daughter!!!! Didn't show any concern for the customers and had from hell. The owner is just as bad as all the employees working there. Not fun for the younger kids everything centers around the "fast skaters" It's just all around a bad place to be. They don't deserve to be in business. There are way better places to take your children.
We booked a basic party package for my 12 yr old niece. *Their price is $12 per child (reg. admission is $8.50). You get a reserved table, a dixie-sized drink and a mini ice cream bar for your extra $3.50/child. *All children are charged, whether or not they skate. Adults are not allowed to skate with their child without an extra $8.50 charge. *A 10% "gratuity" is added to your party, but the poor 16-yr-old who serves the drinks/ice cream and cleans up the table after doesn't get a dime of this. *They advertise birthday song & Hokey Pokey dance & games, but we got NONE of these. *They cleaned up our table 30 minutes before the party was over, so we were unable to serve our cake. *When our final bill came out HIGHER than we expected, we asked the manager for an itemized bill. We were treated very rudely. It turns out she was trying to overcharge us by more than $20. If you must have a skating party, go somewhere else.
I was very impressed with the watchful eye of the owner/mgr. She didnt allow profanity, saggy jeans and advised the kids not to go outside. As a mother who is not ready to drop off her daughter, I appreaciated the fact that there are still parents out there that keep some kids "in line." I will feel more comfortable dropping off the kids knowing that they ARE being supervised. I must admit they are a bit edgy but they are baby sitting some kids and I can only imagine how i would be.