This is the most frustrating facility I have ever set foot in. In all sports the customer is able to decide if they would like to sign their child up for private lessons. This facility tells you what level they must be before they can begin private lessons. They are turning away business as well as discouraging people from participating in ice sports. It makes zero sense and is such a diservice to our children who our so eager to participate. Something needs to change.
There is only one public ice rink in San Antonio, and unfortunately they know it. The facility itself is pretty nice -- the ice is okay, and the building and lobby areas are clean & easily accessible. That's about the only good points of this place. The facility is managed by a guy who also seems to employ his family members there too, and it's obvious from his son who works the main kiosk that he's not worried about losing his job. When my son and I asked about learn to skate programs, he at first couldn't be bothered since he was engrossed talking to some girl also behind the counter. When we finally got his attention he begrudgingly gave us a brochure. From talking to other people around this rink his attitude comes directly from his dad who is the general manager. My advice--find somewhere else if you possibly can. This place is nothing but overpriced ice and their customer service is some of the worst I've seen in an arena.
